This policy covers the eFoilgc mobile app for iOS and Android (the "App"). The App is published and operated by eFoilgc Hydrosports Pty Ltd (efoilgc.com), Currumbin, Queensland, Australia, as the official app of eFoilgc.
We designed the App to collect as little personal information as possible: it has no user accounts, no advertising SDKs, and no tracking or behavioural analytics in the App itself. The only data the App sends off your device about itself is an anonymous crash report when something goes wrong (see below).
Location (optional). If you tap "use my location", the App reads your device's location once to find your nearest foiling spot. The comparison happens on your device — your coordinates are never stored by us, never sent to our servers, and never shared. You can use every feature of the App without granting location access by choosing a spot manually, and you can revoke access at any time in your device settings.
Preferences and history (on-device). Your chosen theme, your rider profile (skill level, and whether wave heights show in feet or metres), your safety acknowledgement, your session logbook entries, and a cached copy of the App's configuration are stored only on your device. Nothing in this list is uploaded. Deleting the App deletes all of it.
Crash and error reports. If the App crashes or hits an error, a technical report is sent to our crash-reporting service, Sentry (Functional Software, Inc., USA). It contains diagnostic data only — device model, operating system version, app version, the error message and stack trace — and never your location, name, email address or any account details. We use these reports only to find and fix problems in the App; they are not used to identify you, not used for advertising, and not shared with anyone else. Reports are sent encrypted and deleted automatically by Sentry after its retention period.
Session feedback (optional). If you use the 1-tap session feedback feature, your rating ("better than expected" / "as expected" / "worse") is saved to your own logbook on your device, alongside the spot, the discipline and the rating the App gave. It carries no identity, it is never uploaded, and it is visible only to you.
Weather, wave, buoy and tide data are fetched by our own server — never by your phone directly — from MET Norway (Norway), NOAA (via PacIOOS, NOMADS and the CoastWatch satellite sea-temperature service, USA) and the Queensland Government (Australia). Providers are credited in the App and may change as we improve it.
Your device sends our server only a spot identifier (for example "burleigh_heads") together with the App's version and platform, so we can keep older builds working. It never sends your coordinates or your personal location. Our server does not log IP addresses or coordinates; only its host's short-lived access logs record the standard network metadata that every internet request carries.
Where the data is handled. Our server runs on infrastructure provided by Cloudflare, Inc., a United States company, on its global edge network; requests made from Australia are normally handled at an Australian location. As the host, Cloudflare may be able to access data it processes for us. Nothing about you is sent to the upstream providers: our server, not your device, makes those requests, and they contain only spot locations and no user information. We may move the server to another host in future and will update this policy if we do.
If you are not satisfied with how we have handled your information, contact us at the addresses below first; you may then complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Some spots have a Live cam button. It opens that camera's public web page (for example the NSW Government's coastal cameras, Surf-Forecast or VMR Southport) in a browser sheet. Your device loads the page directly from that website, which receives the standard network metadata every internet request carries and works under its own privacy policy. The App sends it nothing about you.
The Suggest a spot button opens a form on efoilgc.com in a browser sheet. What you enter there — the spot's name and place, its conditions and rules, and, only if you choose to give them, your name and email address — is sent to eFoilgc Hydrosports Pty Ltd. We use it only to check the spot for the App and, if you gave an email address, to reply to you or credit you. It is not shared with anyone else. The form does not read your device's location. To have a suggestion deleted, email info@efoilgc.com.
Product browsing and lesson browsing happen natively in the App. Those catalogue requests go directly from your device to efoilgc.com (the eFoilgc web store) and to our booking provider FareHarbor, which therefore receive the standard network metadata every internet request carries. No account or identity information is attached.
When you check out or complete a booking, the App opens the respective secure web checkout (WooCommerce / FareHarbor, including their payment providers such as Stripe or PayPal) inside the App, in a WebView restricted to those services and their payment and anti-fraud domains. Any information you enter there — name, contact details, payment details — is collected by those services under their own privacy policies. eFoilgc receives order and booking details as the merchant. Payment card details never touch the App or our systems.
Australian users have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including access to and correction of personal information held about them (for example, order or booking records). Contact us at info@efoilgc.com (app and privacy questions, orders, bookings and lessons). If you are unsatisfied with our response you may complain to the OAIC (oaic.gov.au).
We will update this policy as the App evolves and note the effective date above. Material changes will be flagged in the App.